Helpdesk Jobs
Helpdesk Operators' main responsibility is to take calls from staff/public regarding Facilities and Maintenance faults with in their building or property. The Operator then logs the details on to a database of which various different software is used.
Helpdesk Operators' responsibility is to contact maintenance staff/ sub-contractors including electrical engineers, plumbers, AC engineers, cleaners, handymen and many more. The Maintenance staff/ sub contractors carry out works directed by the Helpdesk Operator. Helpdesk jobs ensure that the work is completed to a satisfactory level then closes the job on their database.
Helpdesk jobs - importance of customer service and IT skills
Customer Service skills are important for helpdesk jobs and calls must be answered promptly with a confident and courteous telephone manner. Knowledge of Maximo, Concept or any other Helpdesk package is desirable. Must be PC literate with good knowledge of Excel, Word etc.
Continue your search for facilities management jobs or contact your nearest Hays office to discuss our latest helpdesk jobs.
